Depending on the nature of your complaint, please contact us as below.
If the complaint is regarding the sale of the policy please follow the instructions below.
It is our intention to give you the best possible service but if you do have any questions or concerns about this insurance you should follow the Complaints Procedure below:
Please contact us by;
• By writing to the Chief Customer Officer, Homelyfe Limited, 60 Gray’s Inn Road, Unit G1, London. WC1 8AQ
• By emailing the Chief Customer Officer at support@homelyfe.com
• By telephoning us on 0330 058 0492
If your complaint is regarding the Claims process
Davies Group Limited handles the claims process on our behalf.
Please contact Davies Group Limited by;
• Telephoning Davies Group Ltd on 0330 058 0472
• Alternatively, you can ask Homelyfe Limited, 60 Gray’s Inn Road, London WC1X 8AQ
Email: support@homelyfe.com to refer the matter on for you.
If your policy is underwritten by The Channel Managing Agency Ltd
If your complaint cannot be resolved by the end of the third working day, we will pass it to the underwriter of the policy Channel Managing Agency Ltd.
The Channel Managing Agency Ltd.
10 Lime Street
London
EC3M 7AA
Telephone: 0203 817 5070
E-mail: complaints@channel2015.com
If your policy is underwritten by Ageas Ltd
If you have another complaint related to your policy, you should contact:
Complaints Officer
Pen Underwriting
7th Floor Spectrum Building
55 Blythswood Street
Glasgow
G2 8JH
Telephone: 0141 285 3539
Email:pencomplaints@penunderwriting.com
In both cases, if it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.