Home Emergency cover is designed to help you deal with, and pay for, an emergency in your home.
This is now included as standard on our Home Insurance policies.
Our Home Emergency cover will help with the following home emergencies:
- The complete breakdown of the heating system
- Plumbing and drainage problems
- Damage which affects security, including locks and windows
- If the only toilet is broken
- Loss of power supply
- Lost keys
- Vermin infestation
Home Emergency Solutions provides cover 24 hours a day, 365 days a year
- The contractors call out charge is covered.
- Cover up to £1000 per claim
- No excess, no maximum amount of claims annually
- Repairs guaranteed for 12 months
If required, we can also cover you for alternative accommodation costs if your home is uninhabitable.
Home Emergency Claims
During the middle of winter, your boiler breaks down leaving you with no heating or hot water.
We immediately appoint a contractor who attends the same day. 80% of emergencies are fixed the same day. If not, we will order the parts and fit them the day of delivery to ensure you are up and running as soon as possible.
Your only toilet is blocked. Every time you flush it, it overflows and it's causing a mess.
We appoint a contractor and clear the blockage using rodding and jetting techniques. The toilet is left working fully.
Following a burglary, your house is left with a smashed front door making it not possible to leave the property.
We appoint a contractor to make the property secure by correctly boarding up the window. A further claim will then be made right away on your Home Insurance to get a replacement door.